Privacy Policy

The short version

We collect what we need to make your clothes and get them to you, and nothing we cannot justify. We do not sell your data to anyone. We never see your card details.

This policy explains it in full. If anything here is unclear, write to support@streevadesigners.com and we will answer plainly.

What we collect

• Your name, email address, mobile number and password when you create an account.

• If you sign in with Google: your name, email address and profile photo, which Google shares with us once you agree on its sign-in screen. We use them only to create and sign you into your account — we never see your Google password or anything else in your Google account.

• Delivery addresses you save, including the pincode and city we use to work out how to deliver.

• Body measurements you save or that our staff record for you — including for family members you add to your account.

• Photographs you upload: profile photos so a tailor can see what suits you, and reference or inspiration images attached to an order.

• If you use an AI preview: the photo of yourself you add, any reference design you add, and what you ask for (the style, customization or description you type), together with the AI picture made from them.

• Your orders, appointments, stitching requests, coupons used and store credit balance.

• Messages you send us through the site's chat, and WhatsApp conversations with the boutique.

• A payment reference for each order. We do not receive or store your card number, CVV, UPI PIN or bank credentials.

Measurements and photographs

Measurements and the photographs you upload are personal, and we treat them that way. They exist for one purpose — so that the person making your garment can make it correctly — and they are visible only to you and to our boutique staff working on your order.

We do not use your photographs in marketing, on social media or on this website without asking you first. You can delete a saved measurement profile or a photograph from your account at any time.

AI previews

When you use "Try This On Me", "AI Style Preview", "Preview My Customization" or "Preview Before Stitching", you upload a photo of yourself and we create an AI picture of how a design might look on you. The picture is a visual guide only: actual colour, fitting, fabric and embroidery may vary, and it is never a promise of exact fit.

Your photo is stored privately, in storage that is not open to the public, and is visible only to you and to our boutique staff. It is deleted automatically one day after you make the preview, and the AI picture a few days after that — unless you choose "Use This Design". A design you choose is kept for longer, for as long as our team needs it to work from, and then deleted. You can delete any preview and the photo behind it yourself, at any time, from "Your AI previews" in your account (we will tell you if a design is part of an order we still need to keep).

To create the picture, your photo, any reference design and your instructions are sent to Google, whose Gemini image service makes it. We ask Google not to keep the request. Before upload, your phone's browser shrinks the photo and removes the hidden information a phone adds to it, such as the location it was taken at. We do not use your photo or the picture made from it for marketing, or for training any AI, and we do not share it with anyone other than Google for this purpose.

Why we use it

• To make and deliver what you ordered, and to tell you how it is progressing.

• To take payment and to process a refund where one is due.

• To answer your questions and handle a problem with an order.

• To book, confirm and remind you about appointments and home visits.

• To keep records we are required by law to keep, such as tax and transaction records.

Who else sees it

We share the minimum necessary with the companies that help us run the shop. Each receives only what it needs to do its part:

• Cashfree Payments — to take your payment. They receive your name, email, mobile number and the amount. They handle your card and bank details directly; we never see them.

• Delivery partners (Shiprocket and the courier companies it books, and Uber, Rapido or Ola for parcel pickups in Hyderabad) — your name, delivery address and mobile number, so a parcel can reach you.

• WhatsApp Business Platform (Meta) — your mobile number, to send order updates and to run our chat with you, where you have used that channel.

• Our hosting and file storage providers, who store this site's data and the images uploaded to it.

• Google (Gemini image service) — only if you use an AI preview: the photo of yourself, any reference design and your instructions, so the picture can be created. See AI previews above.

• OpenStreetMap (Nominatim), only if you tap "Use my location" on the delivery check — your device sends its approximate coordinates to OpenStreetMap's address lookup to find your area and pincode. We do not receive or store your coordinates; the area found is kept only in your browser.

What we do not do

We do not sell, rent or trade your personal information. We do not share it for anyone else's advertising. We do not send you marketing messages you did not ask for, and where you have opted in you can stop them at any time by replying or telling us.

How long we keep it

We keep your account and order history for as long as your account is open, and afterwards only as long as the law requires us to keep transaction records.

You can ask us to delete your account and the personal data in it by writing to support@streevadesigners.com. We will do so unless we are required to keep something — a tax record of a completed sale, for instance — and we will tell you if that applies.

Your rights

You can ask us what we hold about you, ask us to correct it, ask us to delete it, or withdraw a consent you gave. Most of it you can also see and change yourself under Account on this site.

Write to support@streevadesigners.com and we will respond within 2 business days.

Cookies and local storage

We do not use advertising or tracking cookies. This site stores your login session and a few preferences in your browser's local storage so you are not signed out on every page, and so your cart survives a refresh. Clearing your browser data removes them and signs you out.

Security

This site is served over HTTPS, passwords are stored hashed rather than in plain text, and payment details are handled entirely by our payment aggregator. No system is perfect, but if we ever became aware of a breach affecting your data we would tell you.

Contact

Questions about this policy, or about the data we hold on you: Streeva Designers, C92M+PVV, Secretariat Colony, Sri Ram Nagar Colony, Puppalguda, Manikonda, Hyderabad, Telangana 500089, India. Phone +91 83338 54373. Email support@streevadesigners.com.