The rule in one line

Ready-to-wear pieces can be returned within 7 days. Made-to-order and customised pieces cannot, because they were made to your measurements and choices — unless something is wrong with them, in which case we put it right at our cost.

Cancelling an order

To cancel, call us on +91 83338 54373 or email streevadesigners@gmail.com with your order number. The sooner you reach us, the more likely it is that work has not started.

• Before work starts: cancel for any reason and get a full refund. For made-to-order pieces this means before we cut fabric; for ready-to-wear, before it has been dispatched.

• After cutting has started: we can cancel, but the cost of fabric and work already done is deducted. We will tell you exactly what that is before you decide.

• Once dispatched: an order cannot be cancelled, but a ready-to-wear item can still be returned under the section below.

• A payment you never completed cancels itself. Nothing is charged, and any coupon or store credit it was holding goes straight back to your account.

Returning a ready-to-wear item

You have 7 days from delivery to tell us you want to return a ready-to-wear item. It must be unworn and unwashed, with tags and original packaging intact, and in a condition we could sell again.

Contact us first — do not send anything back unannounced, as we cannot trace a parcel that arrives without a return reference. We will arrange collection where a courier serves your area, or give you the address to send it to.

What cannot be returned

This is the standard position for made-to-order clothing and is permitted under Indian consumer law for goods made to a customer's specification. It does not apply where the fault is ours — see the next section.

• Blouses, lehengas and any garment stitched to your measurements.

• Embroidery, maggam and stone work made to your design or placement.

• Anything carrying name or initial embroidery, or any other personalisation.

• Orders placed through the Stitching Service or configured in the Design Customizer.

• Items that have been worn, washed, altered by someone else, or damaged after delivery.

If something is wrong with your order

If an item arrives damaged, defective, badly finished, not what you ordered, or not made to the measurements we agreed, we will repair it, remake it or refund it — your choice, at our cost, including the cost of getting it back to us. This applies to made-to-order pieces exactly as it does to ready-to-wear.

Please tell us within 48 hours of delivery and send photographs of the problem to streevadesigners@gmail.com or on WhatsApp. Photographs let us start putting it right immediately instead of waiting for the parcel to travel back.

For a fit that is close but not right on a made-to-order garment, a first alteration is free within 15 days of delivery. Bring it to the boutique or we can arrange collection within Hyderabad.

How your refund is paid

Once we have received and checked a returned item — or, where no return is needed, once we have agreed the refund — we process it within 2 business days.

• To your original payment method: the money leaves us immediately and typically reaches your card, UPI or bank account within 5 to 7 business days. The last leg is your bank's timeline, not ours.

• As Streeva store credit: credited to your account instantly and spendable on any order, online or at the boutique. Choose this if you would rather use it than wait for a bank.

Coupons, store credit and home-visit credits

• Store credit spent on a cancelled order goes back to your balance in full.

• A coupon used on a cancelled order becomes available to you again — cancelling does not use it up.

• A home-visit fee credited against an order becomes available again if that order is cancelled.

• Where an order was paid for partly with store credit, a refund returns the credit portion as credit and the money portion to your payment method.

Failed and duplicate payments

If money left your account but your order did not confirm, do not pay again. Payments occasionally take a few minutes to be confirmed by the bank, and the order page updates itself as soon as it is. If an order is still unconfirmed after 24 hours, the payment is automatically returned by the bank.

If you were charged twice for the same order, tell us and we will refund the duplicate in full, usually the same day.

Talk to us

We are a boutique, not a call centre. If something is not right, phone +91 83338 54373 during Monday to Saturday, 10:00 AM – 8:00 PM IST and we will sort it out.