What it costs

Delivery is free. We absorb the courier and parcel charges on every order, anywhere in India, with no minimum order value. The price you see at checkout is the price you pay.

How long it takes

Two things decide this: whether the piece has to be made, and where you are.

• Ready-to-wear pieces are dispatched within 1 to 2 business days of your order being confirmed.

• Made-to-order pieces — blouses, lehengas, embroidery and maggam work — take 7 to 21 days to make, depending on the work involved. Heavy bridal embroidery sits at the longer end of that.

• Within Hyderabad: 1 business day once dispatched, often the same day, by parcel rider.

• Rest of India: 3 to 7 business days once dispatched, by courier.

Telling us when you need it

If you need something for a particular date — a wedding, a function — say so at checkout. We will either confirm that date or come back with the earliest we can genuinely meet, and you can decide before we start work.

We would much rather tell you honestly that a date is tight than accept it and disappoint you. For bridal and heavy embroidery work, please give us as much notice as you can.

How we deliver

Within Hyderabad we send parcels by rider (Uber, Rapido or Ola), which is why city deliveries are usually same-day. Outside Hyderabad we book a courier through Shiprocket, which selects from partners including Delhivery, Bluedart, Ecom Express and XpressBees.

You can also collect from the boutique at no charge — tell us and we will hold it for you.

Tracking your order

Every order has a live tracking page under Orders on this site. For made-to-order pieces it shows the production stage your garment is at — cutting, embroidery, stitching, ironing, ready — and after dispatch it shows the courier's own tracking updates.

We also send order updates to your mobile number on WhatsApp.

Delivery addresses

Please check your address and pincode before ordering. We deliver to residential and office addresses across India but cannot deliver to PO boxes.

If a courier cannot reach you, they will normally attempt delivery up to three times and then return the parcel to us. We will contact you to arrange a re-delivery at no extra cost. An address that turns out to be wrong or incomplete may add a few days.

If a parcel is delayed, lost or damaged

Once a parcel is with a courier its progress is largely out of our hands, but chasing it is not — if tracking has not moved for three business days, tell us and we will take it up with the courier on your behalf.

If a parcel is lost in transit, we will remake or refund your order in full. If it arrives damaged, please photograph the packaging before opening it where you can, and tell us within 48 hours.

Delays caused by weather, strikes, public holidays or other events outside our control are not something we can promise against, but we will keep you informed.

International delivery

We currently deliver within India only. If you are outside India and want something made, write to streevadesigners@gmail.com — we will tell you honestly whether we can arrange it.